Contact information

Last updated: 26 November 2025

We are always happy to help. If you have any questions about your order, our products, or anything else, please get in touch using the details below.

Contact Details

Email: support@thecloudslipper.uk
Phone: +44 20 3371 2300
Website: thecloudslipper.uk
Address: Ariel Way, London W12 7GF, United Kingdom
Company number: 04590040

Customer Support Hours

Our support team is available Monday to Friday, 9:00 am – 5:00 pm (GMT/BST). We aim to respond to all enquiries within 1–2 business days.

Returns & Refunds

If you would like to return an item or report a problem with your order, please email us at support@thecloudslipper.uk with your order number. Do not send any items back before contacting us first.

Order Enquiries

For questions about delivery, tracking, or the status of your order, please include your order number when contacting us so we can assist you as quickly as possible.